AXIS Sentinel / Support
Ask for help through the same private door.
Billing, technical and security-incident requests go through one verified intake. There is no public mailbox, and this page makes no promise about response times.
Billing
A charge, an invoice, a plan or a payment question.
Technical
Something in Sentinel is not working as documented.
Security incident
You believe your estate, or Sentinel itself, is under attack.
Signed-in customers can also open Support in Command to see the details a request should quote and, if they own the tenant, download a diagnostic summary.
For a security incident, describe it at a high level only. Do not send secrets, keys or evidence through a public form; a secure exchange path can follow review.